51KOA BEAUTY
RETURNS & REFUNDS
Clear terms for eligible returns from the United States.
Eligible products
We accept returns of new, unused products in their original packaging within 30 days of delivery. Items must include all original parts, accessories and protective seals.
Beauty and hygiene
Opened, worn, applied or used nails, lashes, wigs, temporary tattoos and other hygiene-sensitive beauty products are not eligible for return unless they arrived defective, damaged or incorrect.
How to return
Email customer service through our contact page with your order number and reason for return. Approved returns must be sent by mail. Customers are responsible for the return label and return shipping cost.
Damaged or wrong product
Contact us promptly with your order number and clear photos. We will review defective, damaged or incorrect items separately and provide the appropriate resolution.
Fees and exchanges
There is no restocking fee for an eligible return. Direct exchanges are not offered; return an eligible item and place a new order for the replacement.
Refund timeline
After the returned item is received and inspected, approved refunds are processed to the original payment method within 5 business days. Your bank or payment provider may need additional time to post the credit.